SUPPORT CENTRAL
Rely on ITIL to Manage Your Processes
2Ring SUPPORT CENTRAL brings you a new, highly sophisticated and automated management system, for change management, trouble-shooting management, incident management and facilities management not only in the sphere of information and communication technologies.. 2Ring SUPPORT CENTRAL represents a robust and 100% web solution including the implemented methodology of ITIL services management (Information Technology Infrastructure Library).
 
​ ​​ITIL-Methodology supports the continuous development of IT-services by the better interlinkage of business and IT, by the introduction of empirically confirmed processes and rules governing individual phases of life cycles of various IT-services. 2Ring SC will protect you from additional costs inevitable for the later implementation of useful ITIL-rules.​​
 
Screenshot - User Interface​​​​​​​​ ​​​
 

 Image Viewer

 
 
​​
​​​​​​​​​​​​​​
Benefits of 2Ring SUPPORT CENTRAL implementation:
  • Simplification, Unification and Automation of Information Transfer
    It removes faults in information transfer and ensures data routing to responsible persons. Users of 2Ring SUPPORT CENTRAL are automatically notified of all activities implemented and relevant to the role they play in the concrete entity (a contract, a project, a request...). The customer has a perfect overview of how the posted requests are being treated, which makes him even more satisfied with the services provided.

  • Transparent Definition of Responsibilities
    2Ring SUPPORT CENTRAL enables individual users to set up roles in relation to the concrete entity. With every role, each user added obtains responsibilities and rights related to the request, problem, change, incident, etc., in different phases of their life cycles.

  • Perfect Overview of Real Costs for IT Services
    It enables an effective time management of IT services implemented. The customer gets transparent plans and control of the time spent by the IT staff dealing with individual requests.

  • Higher Effectiveness and Cost-Savings
    With 2Ring SUPPORT CENTRAL, requests (changes, problems, incidents, tasks...) can be solved in a shorter time. This time-saving effect is reached thanks to the automation of the maximal number of processes, the elimination of dead times and relevant data routing. Thanks to the implementation of a sophisticated IT Service Management system like 2Ring SUPPORT CENTRAL , any sanctions resulting from delays, as provided by service contracts, can be eliminated. Suitable escalation rules can be set for notifications on upcoming and critical deadlines for the implementation of projects.

  • Costs Reduction for the Introduction of New Services and Changes
    More effective introduction of changes in information and communication services is enabled by 2Ring SUPPORT CENTRAL which covers the processes of IT service management supporting business process, and which transparently sets tasks and responsibilities for their management.

  • Increased Competitiveness
    With this qualitative system of service management of information and communication technologies, you achieve a significant competitive advantage.

  • State-Of-The-Art Technologies, , Openness Guarantee
    2Ring SUPPORT CENTRAL is a web solution based on technologies like Microsoft .Net Framework. State-of-the-art technologies, as well as the development team of the company 2Ring, guarantee a broad spectrum of variants of direct integration of 2Ring SC into IT systems.


​
​We are sorry about this, but we do not have content ready for this page yet. Please come back later, or follow us at http://twitter.com/2Ring4UC and learn about all significant news from 2Ring.

 

 Case Studies

 
We are sorry about this, but we do not have content ready for this page yet. Please come back later, or follow us at http://twitter.com/2Ring4UC and learn about all significant news from 2Ring.
 

 Documents

 

 

 Documents

 
We are sorry about this, but we do not have content ready for this page yet. Please come back later, or follow us at http://twitter.com/2Ring4UC and learn about all significant news from 2Ring.
 
 

 ResponsibleContact

 
QUESTIONS
Peter Sivák
Technology Consultant
FOLLOW ME