2Ring WALLBOARDS & REPORTING is a fully customizable solution for your contact center. Our reporting specialists will prepare customized web-based reports that will show up-to-date information about your Cisco or Avaya contact center (or even the entire corporation). Moreover, these reports will be available where you need them - on the individual desktops of agents, supervisors, or managers and even on plasma screens in your contact center as part of the 2Ring Wallboards solution.

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2Ring WALLBOARDS & REPORTING  is a unique application that enables your managers and supervisors to deliver all valuable information in real-time to every screen needed. The main advantages for your business include:

 

• Accurate and timely information available to the right people from your organization will help increase the productivity of your contact center.
• Information that is easy to read in a short glance will make life of your supervisors easier, and thus provide with more time to stay focused on their agents.

Stay Focused on Your Audience
We at 2Ring understand that companies, even if they come from the same vertical, are not uniform, and that agents, supervisors, and managers have different expectations for online and historical reporting. Therefore, we strive to learn about your requirements and end each project with a deployment of 2Ring WALLBOARDS & REPORTING  and a set of think-through reports that are unique and custommade to fit your needs. For example, does your statistical day start at 7AM and not after midnight? No problem for us.

Let us Help You with Reporting
Tell us what information you are looking for, and our analytical consultants will translate your thoughts into the proper reporting language. Based on that, our reporting experts will design clear reports suitable for you. Yes, it is as simple as that. Combine Data from Various Sources The nature of many reporting tools allows us to combine data from many sources and present them in a unified form within one report. Utilize our experience combining data from different contact center channels (voice, chat, and e-mail), IP telephony, ERP & CRM systems, or even service desk systems. Literally, there are no limits. Provide Customized Information to Every Screen Our licensing model doesn’t limit how many agents, users, managers, and supervisors install 2Ring WALLBOARDS & REPORTING and access the custom reports. Moreover, we make it easy for you to deploy 2Ring WALLBOARDS & REPORTING anywhere you need since its window is automatically resized to fit every plasma screen or every supervisor desktop. If necessary, every instance of 2Ring WALLBOARDS & REPORTING can be set up to show different reports in a different form at a different time.

ccess Reports from Anywhere
Our customized reports are purely web-based, and thus can be displayed in 2Ring WALLBOARDS & REPORTING as well as in any web browser, which allows you to access them from anywhere.

Enjoy Wide Content Support
The 2Ring WALLBOARDS & REPORTING application is being continuously developed to display a wide range of existing and emerging content formats:

 

• web based online reports,
• static or live video streams,
• pictures,
• flash objects and applications (swf),
• presentations,
• and many more.

Choose Your Platform
We create reports using a variety of tools. If you use Cisco WebView, Avaya IQ, Cisco Unified Intelligence Suite, Crystal Reports, MS SQL Reporting Services or Oracle, we are ready. If you need advice on which platform would be the most suitable, we will choose the right one for you.